That 10 percent thing tracks, my Civic's side bolsters are straight vinyl.

Oh man, that grocery store comment would've stung me too, especially after all that work. Here's what I keep coming back to though: did she actually mean it as an insult, or was she just clueless about what goes into a real loaf? Some people genuinely think "looks professional" is a compliment because they've never seen a crust with actual character. So my question for you is this, when she said it, did she say it with that fake nice voice or did she seem honestly impressed? Because that changes everything about how you handle her next time.

Used to figure the model was good enough and we would fix stuff in the field, but scanning before a pour has saved me way more money than it costs. Five inches off on a drain is nothing until you are cutting a hole in a pan deck and hitting a beam, and then it is a very bad day. Catching it in half a day beats the heck out of tearing out concrete.