Pro tip: I stopped doing free color corrections for clients who go to box dye first

Honestly, I had a client walk in last week with hair that looked like orange straw from a box color she put on a month ago. She wanted me to fix it for free because her friend told her I 'owed it' to her for being a regular. Ngl, three years ago I would have spent 4 hours and $80 in product trying to save it. Now I just give them a firm price quote upfront, around $200 minimum, and let them decide. It saves my time and my sanity. How do you guys handle those 'fix my mess' requests without losing money?

2 comments

2 Comments

sandra_taylor2d ago

Honestly, I started asking for a picture of the box they used first... saves so much guesswork.

jennifer132d ago

Wait, her friend said you "owed" her a free fix? That's wild. Asking for the box picture like @sandra_taylor does is smart, because some of those colors are impossible.