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Just lost $200 on a wholesale flower order that showed up half dead
Placed an order for a big wedding job last Tuesday, needed 50 stems of garden roses and 40 of ranunculus. The box arrived yesterday, and half the roses were already brown at the edges and the ranunculus were totally wilted. I called the supplier and they said it must have been a shipping delay, but they won't refund it. Now I'm scrambling to find replacements locally at double the cost. Has anyone else had this happen with that new online wholesaler 'BloomFast'?
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the_wren7mo ago
Saw a thread on a florist group last week complaining about BloomFast's quality control. A couple people posted pics of their hydrangeas arriving totally crushed. The general vibe was their customer service is a nightmare to deal with once they have your money.
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paige_wells447mo ago
Customer service nightmare" sounds a bit over the top, right?
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brian_murray5mo ago
But is "nightmare" really the word here? @the_wren I'd argue it's more like a maze. You're stuck going through automated menus for 20 minutes before you even talk to a person. And once you do, they read from a script that has nothing to do with your crushed hydrangeas. Nightmare implies it's over quickly. Their service just drags on and on until you give up.
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