Overheard a customer say 'can't you just Google it' to a guy in our shop

This guy brought in a tower that wouldn't post, beeping 3 times long. My coworker started explaining RAM diagnostics, and the customer's friend pipes up with 'can't you just Google the beep codes?' Like yeah, we know that, but we also know 90% of the time it's a seating issue or a dead stick, not some mystery. I took over and fixed it in 5 minutes by reseating both sticks and blowing out a slot that had a dead cricket leg in it. The friend didn't say a word after that. Has anyone else had a customer or friend try to 'help' by suggesting the obvious?

2 comments

2 Comments

allen.amy29d ago

The friend probably thought he was being helpful but really just showed he doesn't understand how troubleshooting works in practice. Google can tell you the beep code meaning, but it can't tell you that the real fix is often the simplest thing like reseating or cleaning. That cricket leg is a perfect example of why hands-on experience beats online research every time. It's the difference between knowing the textbook answer and actually getting your hands dirty to solve the problem. Those quiet moments after you fix something in five minutes speak louder than any Google suggestion ever could.

nancy15429d ago

Google can tell you stuff but it cant tell you that the main problem is just dusty contacts or a loose wire. Fixing that computer in five minutes after your friend spent an hour googling is the best feeling. Nothing beats just looking at the thing and trying the simple stuff first.