Facing a moral gray area with a drastic color request

A client wanted to go from black box dye to bright silver in one visit. Her ends were fried from old highlights, and I knew a full bleach could snap them off. She kept saying it was for her sister's wedding and she had to have it done. I showed her pictures of similar hair after a bad bleach job, but she didn't care. In the end, I offered a deep conditioning treatment first and a slower process over weeks. It was hard to balance her wishes with what was safe for her hair. I still wonder if I should have just turned her down flat.

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3 Comments

the_troy6mo ago

Saw a client's hair snap once, never again.

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the_nina5mo ago

My old salon had a "snap jar" for broken hair samples. @sage196 is right, that test strand moment changes everything.

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sage1966mo ago

Last summer, a client demanded platinum from black box dye in a single session. I used to think refusing service made me look bad, honestly. But when her test strand broke off during processing, it really shifted my perspective, lol. Your choice to offer a slower plan with conditioning was the right call.

1