Just blew $200 on a custom shirt order that came out pixelated

I sent a high-res logo file to this online printer, and they confirmed it looked good. Got the shirts last week and the whole design is blurry, like they used a tiny image and stretched it. I checked my original file again, it was definitely 300 DPI. Customer service just said 'artwork issues' and won't refund. Has anyone else had a printer blame the file when it was clearly their machine or settings?

2 comments

2 Comments

hannahs719d ago

That "artwork issues" line is a classic brush-off. They probably just dragged your file into a template without checking the actual print size. I always ask for a digital proof now, where you can zoom in and see the pixels before they print anything.

karenthompson9d ago

Yeah @hannahs71, a zoomable proof saves so much headache... learned that the hard way.