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Just blew $200 on a custom shirt order that came out pixelated
I sent a high-res logo file to this online printer, and they confirmed it looked good. Got the shirts last week and the whole design is blurry, like they used a tiny image and stretched it. I checked my original file again, it was definitely 300 DPI. Customer service just said 'artwork issues' and won't refund. Has anyone else had a printer blame the file when it was clearly their machine or settings?
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hannahs716mo ago
That "artwork issues" line is a classic brush-off. They probably just dragged your file into a template without checking the actual print size. I always ask for a digital proof now, where you can zoom in and see the pixels before they print anything.
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karenthompson6mo ago
Yeah @hannahs71, a zoomable proof saves so much headache... learned that the hard way.
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daniel_martinez845mo ago
That "zoomable proof" tip is solid, but DPI doesn't matter if the actual pixel dimensions are too small for the shirt size.
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