Had a client in Dallas ask for a full run of shirts with a 1-color print, then changed their mind to 4 colors after the screens were already burned.

Last week at my shop, a local band ordered 50 shirts with a simple black logo. We made the screen and set up the press. Two days later, they emailed asking to switch the design to a full color version with gradients. My partner says we should charge them a full new setup fee since it's basically a different job, but I feel bad because they're a new client and the original quote was low. Has anyone else had a customer change specs this late in the game, and how did you handle the pricing?

2 comments

2 Comments

lindaw295d ago

But honestly, you quoted them for a simple job. They changed it to a complex one. That's on them, not you. New client or not, your time and materials have value. Eating that cost sets a bad precedent. They'll expect the same treatment next time. Charge the full new setup fee, it's just business.

quinn3775d ago

Totally agree about setting a bad precedent. I learned that the hard way after eating costs once and then they expected it every single time.