Why does nobody talk about the clock watching during keratin treatments?

Keratin treatments need exact timing for each step, and rushing ruins the results. I've had clients fidgeting after an hour, which adds pressure. How do you keep clients from getting bored during long services?

3 comments

3 Comments

wren_scott3919d ago

Ugh, honestly clients watching the clock seems totally fair to me... these treatments take forever. If I'm stuck in a chair for hours, I'm gonna notice the time passing too. Maybe the problem isn't bored clients, it's that the whole process needs better communication about how long each part actually takes. People have lives and schedules, you can't just expect them to zone out for half a day.

brian3032d ago

My buddy Jake got a full sleeve tattoo last year. He said after hour three he started counting ceiling tiles in the shop. The artist was super focused, but Jake was just stuck there with his arm out, thinking about his parking meter running out. He told me they never really said how long each section would take, so he just had to guess. It makes you real aware of the clock when you're in the dark about the timeline.

fionarodriguez18d ago

It's funny how time moves different when you're the one doing the work versus just sitting there. My cousin is a tattoo artist and says the same thing, that people get real antsy in the chair after the first hour passes. For the artist, you're just in the zone doing the thing. For the person getting it, every minute stretches out and they start planning their grocery list. That disconnect must be wild in a salon where the results depend on perfect timing. You can't really blame someone for watching the clock when their neck is stiff and they're wondering if they'll be late to pick up their kid.