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Vent: A client in Phoenix insisted their old hard drive was fine, but the backup took 14 hours

Last week, I was doing a system check for a regular client. They said the computer was just 'a little slow' and refused a new drive. I started a backup to be safe, and it crawled at under 10 MB/s. The whole process took over 14 hours because of thousands of bad sectors. Now they need data recovery, which will cost way more. Has anyone else had a client fight a simple drive swap only to face a much bigger bill?
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2 Comments
max_martinez
Yeah, @charles_lewis14 is right about being thorough. I had a guy argue his clicking drive was just "dusty." The clone failed halfway through, and the recovery quote was more than a whole new setup.
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charles_lewis14
Honestly, 14 hours for a backup is just being thorough.
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