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Dispatch keeps overlapping our appointments and it's a mess
They booked me and another tech for the same apartment building this morning. We both showed up with full toolkits, had to figure out who takes which unit. Wasted an hour sorting it out while the residents got annoyed. This happens way too often and someone needs to sort the booking system.
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the_adam12d ago
I read that ServiceTitan's dispatch module has a setting to prevent double-booking within a certain radius. Your scheduler might just need to flip that switch.
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danielgonzalez11d ago
Man, that's a total waste of time. I read a forum thread where techs talked about dispatch systems with built in overlap protection. It can auto block bookings within a certain distance if there's already a job there. Your apartment building issue is textbook why that needs to be on. So many headaches could be avoided with a simple check. I'd be pushing hard for a system update or at least getting someone to check the settings.
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