Customer told me my wire runs looked "sloppy" and it stung

Last week I finished an install for a new build in Raleigh and the homeowner walked through with me after. He pointed at a bundle of wires near the panel and said it looked sloppy. I was kind of annoyed at first but then I looked at it from his angle. He was right. I had just been rushing to get done. Now I go back and zip tie everything neat before I leave. Has anyone else had a customer call them out on something small that actually made you better?

2 comments

2 Comments

xena_williams15d ago

Was that rough-in complaint worth changing your whole workflow over?

ryan_stone15d ago

I get where you're coming from, but I actually see it a little different. Customer feedback is good, but sometimes they don't know the whole picture about why wires look a certain way during a rough-in. I had a guy complain about a bundle that would normally get tucked behind a stud once drywall went up. You can drive yourself crazy trying to make every inch perfect when nobody will ever see it again. There's a difference between actually sloppy and just part of the process before trim out.