A client told me my diagnostic notes were useless to them
I had a regular customer bring in a gaming PC with a weird boot loop. I fixed it, a bad RAM stick, and wrote up my usual ticket. It just said 'Replaced faulty memory module, system stable.' The client called back a week later asking exactly which stick I swapped and what brand I used, because they wanted to match it. They were nice about it, but said my note didn't help them at all. I always figured the fix was the important part. Now I list the specific part number, slot location, and even the test results that led me there. It takes an extra minute, but people seem to really appreciate the detail. Has anyone else gotten pushback on being too vague in their service notes? What details do you make sure to always include?