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Can we talk about the week my shop's pull list got wiped out by one printer error?
Walked into my local shop on a Wednesday, the day after new books drop, and the owner was sitting on a stool staring at the wall. The distributor sent him 40 copies of the same filler issue and zero copies of the two books everyone actually wanted. He had 12 pull folders with those two titles reserved going back months. One phone call later and they told him reprints would land in 2 to 3 weeks, no discount, no apology. Half his regulars just ordered digital that night. What do your shops do when the shipment gets messed up like that?
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