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Vent: A customer asked me to match a 20 year old laminate countertop last Tuesday
He walked in with a broken chunk of Formica from his parents' kitchen, said he needed exactly that pattern for a new island he was building. I spent 45 minutes flipping through samples and calling suppliers before I had to tell him it was discontinued 15 years ago. Has anyone else had to break the bad news to a customer that their dream material just doesn't exist anymore?
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hollym1214d ago
Flipped through three binders of discontinued patterns last month for a woman who wanted a 1990s country blue tile for her backsplash. She had this little piece of tile in a ziploc bag like it was a family heirloom or something. I felt terrible but I had to tell her they stopped making that style around the time NSYNC broke up. She got all teary and I just stood there holding her sad baggie of tile like an idiot. Why do people think we keep warehouses full of stuff from 25 years ago?
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