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A guy at a hardware store in Reno left my shop a 1 star review over a $12 part
I run a small engine repair shop and last month a customer came in mad about a carburetor job that cost him $140. He left a 1 star review saying we were crooks without ever calling me back to talk. I called him anyway, and he admitted the real issue was that he wanted the old part back and I had already tossed it. He changed the review to 4 stars after we talked for 10 minutes. Now I wonder how many other bad reviews out there are really just one small thing the owner never got the chance to fix. Does anyone else call unhappy reviewers directly, or is that a bad idea?
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