My sister still has a landline just in case, and she hasnt answered it in probably three years. Same energy as the keypad guy. People keep stuff around for a version of themselves that doesnt exist anymore, the one who remembers codes and checks things on the way out. Meanwhile every new build I walk into has a video doorbell and a phone in every pocket. I still pull wire to one main door because its cheap insurance, but four keypads is just paying to install clutter. Put one where the garage guy actually walks in and call it done.

Asking about pickup first always worked better for me too.

The stopwatch thing is wild, we had a guy do that once too and it killed the whole vibe.